Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
During the payment process, you will see a confirmation that your credit/debit card has been successfully processed. You will also be sent an order confirmation number on an email from Zaina by CtoK.
We make every effort to process your order as quickly as possible. Delivery times are influenced by product availability, product finishing / making time, your geographical location, the courier partner's time-to-deliver to your location, internet and phone connectivity in Kashmir, and lastly free or restricted movement in the Valley for the courier to be picked up from the artisan’s workshop. For all the products that are available on our website, shipment is usually scheduled within 3-4 days of receiving the order. It takes another 5-7 working days for the order to reach you. In case of any further delay, you shall be informed or you can contact us at firstname.lastname@example.org
Yes, whatever is in stock is shipped together. However, there can be instances when we send multiple shipments but in all such cases, prior information will be shared with you.
We share the tracking number and details of the courier on email once the order is shipped. If you do not have a tracking number or delivery confirmation number, please contact us at email@example.com.
Our shipping partners are Delhivery, The Professional courier services and FedEx (for international shipments).
Delivery for all domestic orders is complimentary irrespective of the value of the order placed.
Yes, All our products are handmade! We work with various skilled craftspeople in Kashmir and our motto is to bring customers a choice of well-designed and skilfully crafted products from the Valley. We pride ourselves on using age-old craft techniques and traditions for the contemporary Indian and global customers. We maximise the handmade process by using hand-woven fabric as far as possible, such as pashmina as well as natural materials such as copper, walnut wood, budloo wood which are locally available in Kashmir. We then embellish them with handmade processes such as hand-embroidery, hand-painting and hand-carving.
Our paper mache products are made from recycled paper pulp.
Zaina by CtoK sources products directly from artisan workshops in Kashmir. We do not have a company owned production unit. Our artisans join us from villages and small towns across the Valley. We work with over 30 craft enterprises who together support 1000 craftspeople.
Currently, we are only selling our products online.
We accept all Master Card, VISA, American Express and Citibank Maestro Debit Cards (an online real-time authorisation is done through the Payment Gateway). If you have an Indian bank account, you can also transfer your payment directly to us using our payment gateway’s net banking facility.
No, we do not accept COD. You can pay by any credit card or contact us for NEFT transfer.
We do not store credit card information on our website. Your credit card information is safe with our payment solution provider Payu.
There are NO hidden charges when you make purchases on www.zainabyctok.com. List prices are final and all-inclusive. The price you see on the product page is exactly what you would pay. Extra delivery charges are not charged in India.
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
It depends on the creator and the product. All options are outlined on the product page, so look out for customization options there.
You can contact us through our contact page! We will be happy to assist you.
Yes, Zaina by CtoK does deliver internationally and what’s handy is that you buy the products at the Indian price and just pay for the shipping based on the weight.